In our establishment, we have adopted all the safety measures and protocols established for the reduction of health and hygiene risks in relation to COVID, highlighting above all, the professionalism of our staff in all departments (Reception, Cafeteria and Apartments), who ensure compliance and implementation of all these measures.
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Undoubtedly, the hotels have a team of people who constantly apply these procedures and protocols during the guests' stay, as opposed to other types of VUT accommodation, which lack qualified staff to develop and apply these protocols correctly.
The measures and protocols adopted in our establishment are detailed below:
INFORMATION
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There are informative posters setting out the restrictive conditions of use of the facilities and the hygiene rules to be observed in relation to the prevention of contagion. There are also posters with preventive measures implemented in the centre and guidelines to be followed by clients. (for example: in lifts, canteens, entrances and common areas, changing rooms).
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At those customer service points where crowds or queues are expected, there are markings on the floor over the spaces, so that the minimum distance of two metres between people is respected.
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It is ensured at all times that the customer is informed of the restrictive conditions that apply to the use of the facilities. It is guaranteed that the customer is made aware, prior to the confirmation of the booking and during his stay in the accommodation (in written form and in a language understandable to the customer), of the special rules that apply in the establishment.
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In order to avoid crowds and to ensure your safety, we have reduced the capacity of our facilities.
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There is information on the nearest health centres and hospitals, as well as emergency telephone numbers.
CLEANING AND DISINFECTION
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The corresponding disinfection of objects is carried out after handling by the client or between workers, and hydroalcoholic gels or disinfectants with virucidal activity authorised and registered by the Ministry of Health and surface disinfectants are available.
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The hotel has at the disposal of its guests dispensers of hydroalcoholic gels or disinfectants with virucidal activity authorised and registered by the Ministry of Health, in all cases at the entrance to the hotel and other common areas.
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Our staff have the necessary Personal Protective Equipment (PPE) (gloves, FFP2 mask, goggles, screens, disposable apron).
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We guarantee the daily and more frequent ventilation of the different areas, as well as their cleaning/disinfection, paying special attention to the areas of greatest contact such as: knobs, handles, lifts, reception desk, doors, room keys/cards, telephones, remote controls, toilet flush button, protection barriers, air conditioning control, hairdryer, handrails, minibar, hangers, etc.
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We have disinfectant mats at the entrance of the establishment.
RECEPTION
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In the reception areas, a two-metre separation between workers and customers is ensured. In addition, appropriate protective equipment has been installed to minimise the level of risk.
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At reception we disinfect the areas after each use in which there is contact (telephones, dataphone, counters, POS, vending machines, computer equipment, etc.).
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When handing out cards or keys, we deposit them in a container that is disinfected after each use.
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We encourage payment by card or other electronic means, preferably contactless.
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We have information about our tourist services and resources in digital format.
RESTAURANT, CAFE, BAR
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Catering service is provided exclusively to guests staying at the hotel.
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The provision of this service complies with health protection measures and instructions and interpersonal safety distance.
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We have eliminated the elements and equipment of common use (cruets, salt shakers, oil cruets, drink machines, sugar cubes, etc.), prioritising disposable single-dose drinks or their service in other formats by the waiters at the client's request.
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We offer an assisted buffet service with a protective screen, through individual plating and/or covered single-dose (also with a protective screen).
Customer suggestions
Protect yourself and the ones around you. In case that you sick, please remain at home and avoid travelling until you reach a full recovery and don't hesitate to ask for medical assistance if needed.
Always wear a face mask in public places and in spaces where social distancing is not possible.
Maintain a safe distance from anyone (at least 6 feet) to ensure security.
Stay out of touching public surfaces or objects because they could be contaminated.
Wash your hands frequently with soap and water. In addition to that, use an alcohol-based hand sanitizer.
Avoid touching your eyes, nose and mouth with your hands.
When coughing or sneezing, make sure to cover your mouth and nose into your elbow or using a tissue.
Keep yourself informed and follow the recommendations by the health experts. We are working on ensuring your safety so it is essential that you follow the indications for prevention of this virus, and listen to the suggestions coming from out staff. Please, provide us with any additional information that will help you and others, stay safe and healthy.
You can select more than one room by clicking on Select more than once
Payment is made directly at the hotel, the card is only used as a guarantee of the reservation. The reservation can be modified or cancelled free of charge up to 48 hours before the day of arrival at the hotel. In case of non-arrival or late cancellation, the hotel will charge one night as a penalty. The hotel does not accept American Express credit cards.
Children of any age can be accommodated.
Cribs upon request and subject to availability.
Extra beds upon request and subject to availibility.
Payment is made directly at the hotel, the card is only used as a guarantee of the reservation. The reservation can be modified or cancelled free of charge up to 48 hours before the day of arrival at the hotel. In case of non-arrival or late cancellation, the hotel will charge one night as a penalty. The hotel does not accept American Express credit cards.
Children of any age can be accommodated.
Cribs upon request and subject to availability.
Extra beds upon request and subject to availibility.
Payment is made directly at the hotel, the card is only used as a guarantee of the reservation. The reservation can be modified or cancelled free of charge up to 48 hours before the day of arrival at the hotel. In case of non-arrival or late cancellation, the hotel will charge one night as a penalty. The hotel does not accept American Express credit cards.
Children of any age can be accommodated.
Cribs upon request and subject to availability.
Extra beds upon request and subject to availibility.
Payment is made directly at the hotel, the card is only used as a guarantee of the reservation. The reservation can be modified or cancelled free of charge up to 48 hours before the day of arrival at the hotel. In case of non-arrival or late cancellation, the hotel will charge one night as a penalty. The hotel does not accept American Express credit cards.
Children of any age can be accommodated.
Cribs upon request and subject to availability.
Extra beds upon request and subject to availibility.
Payment is made directly at the hotel, the card is only used as a guarantee of the reservation. The reservation can be modified or cancelled free of charge up to 48 hours before the day of arrival at the hotel. In case of non-arrival or late cancellation, the hotel will charge one night as a penalty. The hotel does not accept American Express credit cards.
Children of any age can be accommodated.
Cribs upon request and subject to availability.
Extra beds upon request and subject to availibility.
Payment is made directly at the hotel, the card is only used as a guarantee of the reservation. The reservation can be modified or cancelled free of charge up to 48 hours before the day of arrival at the hotel. In case of non-arrival or late cancellation, the hotel will charge one night as a penalty. The hotel does not accept American Express credit cards.
Children of any age can be accommodated.
Cribs upon request and subject to availability.
Extra beds upon request and subject to availibility.
Payment is made directly at the hotel, the card is only used as a guarantee of the reservation. The reservation can be modified or cancelled free of charge up to 48 hours before the day of arrival at the hotel. In case of non-arrival or late cancellation, the hotel will charge one night as a penalty. The hotel does not accept American Express credit cards.
Children of any age can be accommodated.
Cribs upon request and subject to availability.
Extra beds upon request and subject to availibility.
Payment is made directly at the hotel, the card is only used as a guarantee of the reservation. The reservation can be modified or cancelled free of charge up to 48 hours before the day of arrival at the hotel. In case of non-arrival or late cancellation, the hotel will charge one night as a penalty. The hotel does not accept American Express credit cards.
Children of any age can be accommodated.
Cribs upon request and subject to availability.
Extra beds upon request and subject to availibility.
Pets are not allowed.
Capacity:
93,00 EUR
Apartamento superior San Agustín
Not available
Your Booking
Hospedium Hotel Retiro del Maestre
Checkin: 29 Mar 2023
Checkout: 30 Mar 2023
Nights: 1
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